| 2. | Have we also overlooked the fact that the people these automated answering and vending machines are meant to serve are not a homogeneous group such services are used only by people who understand the english language . the organisations have left some members of the community out in the cold and failed in their mission to serve the general public . besides , we may have so over - simplified certain procedures that some services have become rigid and inflexible
原本的服务项目,比如100的电话号码询问服务1605的邮资询问服务地铁车资填值机等等,服务对象应该是全体人民,但是用预录机取代时,变成只有懂得英语的民众才能加以利用,服务对象给窄化了,产生强烈的排他性,跟原本的服务大众的宗旨不一致。 |
